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Privacy Policy

Introduction

Within the framework of the use of its services and in particular of the services accessible on its website, its mobile site, its online store and its mobile applications, the owners of Mas de Campe, as data processors, are likely to collect and process personal data concerning you.
 
We are committed to respecting the rules of privacy protection of prospects and visitors to our sites: website, mobile site, online store and mobile applications. All processing of personal data implemented within the framework of the accessible services complies with the local regulations applicable to the protection of personal data and in particular the provisions of the amended "Data Protection Act" of 6 January 1978 and the General Data Protection Regulation (EU Regulation 2016/679) or "RGPD".

What are our privacy commitments?

The owners of Mas de Campe undertake to guarantee a high level of protection of the personal data of its customers, prospects, users of its websites: website, mobile site, online store and mobile applications and any other person whose personal data it processes.

The owners of Mas de Campe undertake to comply with the regulations applicable to all personal data processing that they implement:

  • Your personal data is processed in a lawful, fair and transparent manner;

  • Your personal data are collected for specified, explicit and legitimate purposes and are not further processed in a way incompatible with those purposes;

  • Your personal data is stored in an adequate, relevant manner and is limited to what is necessary for the purposes for which it is processed;

  • Your personal data is accurate, kept up to date and all reasonable steps are taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.

 

The owners of Mas de Campe implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of data subjects from the design of the processing operations.
 
In addition, the owners of Mas de Campe contractually impose the same level of personal data protection on their subcontractors (service providers, suppliers, etc.).

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What personal data do we collect?

A - Depending on the purpose of the collection
 
The personal data we collect varies depending on the purpose of the collection and the Service we are providing to you.
Generally, we may collect the following categories of personal data directly:

  1. personal information, such as your first and last name, e-mail address, mailing address and telephone number(s)

  2. the credentials used to access your online account, such as username and password. This is necessary for us to create a personal user account;

  3. exchanges with us, which may include details of conversations through chat, customer service;

  4. demographic information, such as your age, gender and lifestyle preferences (including your favorite products and interests)

  5. browsing history, such as pages visited, date of visit, location of visit, and IP address

  6. payment information when a purchase or a reservation is made on one of our sites, online stores, or one of our applications. Generally, the invoice is issued in your name, your billing address and payment information such as your credit card or bank account

 
We may also collect personal data about you indirectly when you share content on social networks, websites, stores or applications related to our products and services, or respond to our posts and promotional announcements on social networks.
 
B - Personal data concerning minors
 
The owners of Mas de Campe do not collect or process personal data from children under the age of 18 without the prior consent of the parents or guardians of the child.
 
If personal data concerning children are collected via our websites: website, mobile site, online store and mobile applications, parents or holders of parental authority have the possibility to object by contacting us at the address indicated at the bottom of this page.

How is personal data collected?

 A - Means of collecting your data
 
Within the framework of our relations, you are likely to communicate your personal data to us by various means and in particular on our sites: Internet site, mobile site, online store and mobile applications at the time of your Internet navigations, purchases, reservations, while filling the various forms of collection, at the time of a subscription to the e-newsletter, at the time of the creation of an account, when you deposit an application, when you publish comments on our pages of social networks, when you establish any contact with our establishment or when you transmit to us in any other manner your personal data.
 
B - IP Address
 
The IP address is a series of numbers that is automatically assigned to your computer by your Internet service provider each time you connect. Each time you visit the site, our servers record the trace of your visit. We collect IP addresses in order to analyze trends on the site. We do not transmit any personally identifiable information, which means that your session will be recorded, but will remain anonymous to us. We may use your IP address in cooperation with your Internet Service Provider to identify you in the event that we need to enforce the Terms of Use to protect our services, customers or to comply with applicable laws.
 
C - Cookies
 
In order to constantly improve the quality of the services offered on our sites: website, mobile site, online store and mobile application and their adequacy with your expectations, the owners of Mas de Campe may use "cookies", text files used to identify your terminal when you connect to one of our services. The deposit of cookie or tracer in your terminal (computer, tablet, smartphone, etc..) allows the owners of Mas de Campe to collect information and personal data, depending on your choice of settings on your terminal.

Types of cookies used:

  1. Cookies are essential to the use of the site. They allow you to use the main features of the site, such as purchasing or booking services for example. By deactivating the use of cookies, you will no longer be able to benefit from these features. The information retained cannot be used for commercial purposes.

  2. Site performance cookies. Performance cookies allow us to optimize our website and to detect any technical problems you may encounter. They allow us to collect information about how you use the site, such as the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. We do not use this information for marketing purposes.

  3. Functionality cookies. These cookies allow the site to remember choices you have made (such as your username, language preference, or region) and provide more specific, personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services that you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies can be anonymized and cannot track your browsing activity on other sites. By using our website, you agree to receive these types of cookies on your device.

  4. Advertising marketing cookies. These cookies collect information about your web browsing habits in order to serve you ads that are tailored to you and your interests. They also limit the number of times you see an ad and help us measure the effectiveness of our advertising campaigns. They are usually installed by advertising networks with the permission of the website operator. They remember visits to a site and share this information with other companies (such as advertisers). Targeted or advertising cookies are often tied to site features provided by the partner company. Information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected and no individual can be identified through the data collected.

  5. Cookies from third-party websites and social networks Our website contains links and/or content to other websites and social networks, and we do not know what cookies are used by them. To learn more, please see the information provided by these third-party sites and social networks about their own cookies.

 
D - Respecting your privacy
 
We are committed to protecting your privacy and respect the following 2 principles.
We do not associate with your cookies any information that could identify you directly and personally. Cookies do not collect your address, date of birth, phone number or any other personally identifiable information.
We do not provide any personal information to advertisers or third-party sites that display our ads based on your interests.
 
If your computer or mobile device is used by more than one person, or if it has multiple browsers, it is possible that the content displayed to other users will match your preferences. If you wish, you can change your browser settings.
 
For more information on how cookies and targeted advertising work, you can consult the CNIL website: www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
 
E - Links to third party sites
 
Our sites: website, mobile site, online store and mobile applications may contain links to third-party websites.
We disclaim any responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties.
The provision of information on third party sites is governed by the privacy policies and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

What is the purpose of the data that may be collected?

Your data is mainly used for reservation and purchase purposes (supply of services, specific services and products), canvassing, loyalty, animation, commercial information, satisfaction surveys, organization of contests, new services and products intended to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. In addition to the cases where your consent has been obtained (in particular to communicate personalized offers to you), the processing of your data for the various purposes mentioned above is notably necessary:

  • To ensure the performance of the service contract; 

  • To comply with a legal obligation; 

  • For the purposes of the legitimate interests pursued by our establishment (in particular to develop new services and offers, to improve the customer service...).

 
Specifically, your data is used:

  • To allow you to benefit from all the services available on the website of our establishment, its mobile site, its store and its mobile applications: creation of a user account, e-newsletter, management of reservations, assistance and complaints, management of loyalty programs, etc. ; 

  • To allow you to browse our websites; 

  • To match our information, notifications, offers and other services to your interests;

  • To facilitate the completion of administrative formalities related to the reservation and purchase.

How long will your data be kept?

The owners of Mas de Campe undertake to keep your personal data for a period not exceeding that necessary for the purposes for which they are processed.
The retention periods are defined according to the purposes of processing implemented by the owners of Mas de Campe and take into account the applicable legal provisions imposing a specific retention period for certain categories of data, any applicable statute of limitations and the recommendations of the CNIL concerning certain categories of data processing.

Who may have access to your personal information?

 A - Recipients of your data
 
The data collected on our website, mobile site, online store and mobile applications, may be communicated to our internal staff, or to its service providers (subcontractors, providers, banks), in the context of the achievement of all or part of the services referred to above. We remind you that in this context, the owners of Mas de Campe ask its service providers to implement strict measures of confidentiality and protection of this data.
 
B - Data transfers outside the European Union
 
Personal data may be processed outside the European Economic Area (EEA). If this is the case, the owners of Mas de Campe will make every effort to ensure that this international transfer of data has an adequate level and guarantees of security.

How to exercise your rights?

In accordance with the applicable regulations on the protection of personal data, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you, as well as your rights to limit and oppose the processing and portability of your personal data.
 
In addition, you have the legal right to define directives relating to the fate of your personal data post mortem.
Furthermore, any person who was a minor at the time of the collection of his or her personal data may obtain its deletion as soon as possible.
These rights can be exercised by e-mail to the following address: masdecampe@gmail.com
 
In this context, we kindly ask you to accompany your request with the elements necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity. You also have the right to appeal to the Commission Nationale de l'Informatique et des Libertés (CNIL) in case of violation of the regulations applicable to the protection of Personal Data and in particular the RGPD.

Computer security / Securing transactions

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for the owners of the Mas de Campe. We therefore implement all technical and organizational measures that are appropriate to the nature, scope and context of the personal data that you provide and the risks presented by their processing, to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorized access to such data.
 
We offer a secure online payment system using the latest technology.
The owners of the Mas de Campe are committed to fighting against identity theft on the Internet. This is why we use for example a device to detect fraudulent payments made by credit card. This device is designed to protect you in case of loss or theft of your credit card.
 
The security and confidentiality of personal data depend on the good practices of each individual. This is why we invite you not to communicate your passwords to third parties, to systematically disconnect from your profile and your social account (especially in the case of linked accounts) and to close your browser window at the end of your work session, especially if you access the Internet from a computer shared with other people. This will prevent other users from accessing your personal information.

Contact us

If you have any further questions about this policy or about the way in which the owners of the Mas de Campe handle your personal data, please contact us at the following address: masdecampe@gmail.com

Modification of the declaration

The owners of the Mas de Campe reserve the right to adapt the personal data protection policy. When we make substantial changes to this Statement, we will post a link to the Statement on the home page of our site.

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